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NPS
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Analysis
Net Promoter Score(NPS) Assessment
How likely is it that you would recommend this product/service to a friend or colleague ?
Net Promoter Score 0%
What are the primary reason you gave us that score ?
NPS is the proportion of net recommended customers to all customers and represents customer loyalty. Net recommended customers subtract the number of non-recommended customers (less than 6 points) from the number of recommended customers (9, 10 points).
It is expressed as a percentage from a maximum of 100% to a minimum of -100%, and a percentage lower than 0 means that there are more detractors than promoters.